Last updated: September 2026
Steps to Success Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or make an enquiry about our programmes and services.
Information we collect
When you contact Steps to Success or submit an enquiry through our website, we may collect:
- your name
- organisation, group or company
- phone number
- email address
- information you provide about your enquiry, organisation, programme needs or project
- any other information you choose to provide to us.
Our website and the services used to operate it may also collect limited technical information associated with use of the website, such as IP address, browser or device information and cookies.
We only collect personal information that is reasonably necessary for our activities and services.
Why we collect your information
We may use your personal information to:
- respond to your enquiry
- contact you about programmes, services, workshops or projects you have expressed an interest in
- understand what support, programme or service may be appropriate
- communicate with you about an existing or potential relationship with Steps to Success
- deliver and administer our services
- operate, maintain and improve our website and services
- meet our administrative and legal obligations.
We will not use your personal information for an unrelated purpose unless permitted or required by law.
Providing information to us
Providing personal information through our website is voluntary.
However, some information is required when submitting an enquiry so that we can identify you, understand your enquiry and respond to you.
If you choose not to provide required information, you may not be able to submit the relevant online form. You can contact us directly if you would prefer to discuss your enquiry another way.
Who may receive your information
Personal information submitted through our website will generally be received and used by Steps to Success Ltd and people working on our behalf where necessary to respond to or manage your enquiry.
We may also use service providers that support the operation of our website, email, hosting, forms and other business systems.
We do not sell personal information.
We will only disclose personal information to another person or organisation where this is connected with the purpose for which it was collected, you have authorised the disclosure, or the disclosure is otherwise permitted or required by law.
Third-party and overseas services
Some technology providers used to operate our website or business systems may store or process information using infrastructure located outside New Zealand.
Where personal information is disclosed to an overseas organisation, Steps to Success will take reasonable steps to ensure the disclosure complies with the requirements of the Privacy Act 2020.
Storage and security
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, disclosure or other misuse.
Personal information will only be retained for as long as reasonably necessary for the purposes for which it may lawfully be used or as required by law.
Cookies and website technology
Our website and the services used to operate it may use cookies or similar technologies that are necessary for the operation, security and functionality of the website.
You can control cookies through your browser settings. Disabling some cookies may affect how parts of the website function.
Accessing or correcting your information
Under the Privacy Act 2020, you may ask us for access to personal information we hold about you and request that information be corrected if you believe it is inaccurate or incomplete.
To request access to or correction of your personal information, contact us using the details below.
Privacy enquiries
If you have a question, concern or request relating to your personal information or this Privacy Policy, please contact:
Steps to Success Ltd
Email: info@stepstosuccess.co.nz
New Zealand
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or privacy practices.
The current version will be published on this website with the date it was last updated.